CONTACT US
CONTACT
CUSTOMER SUPPORT HOURS
Monday – Friday 10:00am - 6:00pm KST
Excluding the weekend and major holidays.
FREQUENTLY ASKED QUESTIONS
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.
You can add a personal message before finalizing your order.
The message will be printed on a card, placed in a custom Dafuri envelope, and delivered with your order.
We do not include prices on our packing slips.
You have up to 7 days upon delivery to return items purchased on Dafuri.com.
Visit our self service returns portals by simply clicking the link below:
- International Shipping & Returns
- All return submissions are subject to review.
Yes. Orders shipped outside South Korea are subject to non-refundable customs duties/taxes. Global-E has enabled us to allow the payment of stated fees at the time of checkout.
Dafuri.com ships to the following countries: AR, BR, CA, CO, CR, DO, EC, HK, HU, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA
Once an order has been confirmed, it can't be modified or adjusted.
Dafuri.com accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Other payment methods will vary per region: Apple Pay, Google Pay, etc.
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date.
Cancellations are also be affected by limited stock availability.
Please contact cs@dafuri.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
Our team will respond within 24 hours, excluding weekends and major holidays. However, during busy periods, it may take a little longer.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.